Question 1

What is the My Penelope app?

Accepted Answer

My Penelope is a support and tracking app for parents and carers of children with additional needs, including autism, cerebral palsy, epilepsy and other complex conditions.
It helps you quickly log seizures, sleep, meltdowns, mood and mobility so you do not have to rely on memory in appointments, meetings or assessments.

Question 2

Who is My Penelope for?

Accepted Answer

The app is designed for parents and carers who are trying to keep track of what is really happening day to day. That might be seizure patterns, sleep disruption, behaviour changes, pain, fatigue or how much help your child needs with everyday tasks.
 
It can also be useful for professionals who support families, such as therapists, teachers or caseworkers, as a tool to recommend to parents.

Question 3

Is My Penelope free?

Accepted Answer

Yes. The current version of My Penelope is free to download and use.
 
We plan to introduce optional premium features in the future, but the core tracking tools will remain accessible for families.

Question 4

Which devices does My Penelope work on?

Accepted Answer

My Penelope is being developed for both iOS and Android smartphones.
 The app is designed to work on modern devices and recent versions of iOS and Android. Exact requirements will be listed in the App Store and Google Play once the app is live.

Question 5

Where is my data stored in the current version?

Accepted Answer

In the current version of My Penelope, all of your data is stored locally on your device.
 It is not uploaded to our servers or to any cloud storage. That means:
 • We cannot see your entries.
 • Your data is under your control on your phone or tablet.
 • If you delete the app or reset your device, your data will be deleted with it.
We know how sensitive your child’s information is, so we have chosen to start with a private, device-only model.

Question 6

Can you see what I write about my child?

Accepted Answer

No. In this version of My Penelope, we cannot see your child’s tracking data.
 We do not have access to your entries, your child’s name or any events you record. Everything stays on your device.

Question 7

What happens if I delete the app or change my phone?

Accepted Answer

Because data is stored locally, deleting the app or changing your phone will remove your stored entries from that device.
 Before uninstalling or changing phones, we recommend exporting or writing down any important patterns or dates you want to keep.
In future premium versions, we plan to offer optional cloud backup and secure sharing, but this will always be your choice.

Question 8

Is My Penelope a medical tool?

Accepted Answer

My Penelope is not a medical device and does not give medical advice.
 It is a support tool to help you track what happens between appointments, so you can describe things clearly to doctors, nurses, therapists, schools and other professionals.
 You should always contact a medical professional in an emergency or if you are worried about your child’s health.

Question 9

Can I share the information with school or professionals?

Accepted Answer

Yes. You can use the information you record in My Penelope to:
 • Talk through patterns in appointments
 • Prepare for EHCP reviews
 • Support DLA, PIP or other assessments
 • Share examples with school or therapists
You can show the app directly from your phone, or note down key patterns and dates. In future versions we plan to make sharing easier with optional export and cloud features.

Question 10

How can I get help if I am stuck?

Accepted Answer

If you get stuck using the app, this page is the best place to start.
 Scroll down to the tutorials for each tracker to see step-by-step guidance.
 If you still need help, you can contact us at: family@mypenelope.co.uk()

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