Privacy PolicyEffective Date: 7 July 2025Welcome to My Penelope ("we," "us," "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app, which helps parents and caregivers track seizures, sleep, meltdowns, mood, and mobility in children with additional needs.1. Information We CollectWe may collect the following types of information:a. Personal Information:· Parent/Guardian Name· Email Address· Child’s Name or Nickname (if entered)· Relationship to Childb. Device Information:· Device Type, Operating System, and App Version· Usage Analytics (only if you opt in)2. How We Use Your InformationWe use your data to:· Improve app functionality and enhance user experience· Respond to customer support queriesWe do not use your data for marketing or advertising purposes.3. Data Storage & SecurityWe use industry-standard technical and organizational measures to safeguard your information, however note that the app is local storage only and as such we have no access to your locally stored information.We recommend securing your account with a strong password and safeguarding your device.4. Data Sharing & DisclosureWe never sell your personal or health data to third parties. We may only share data:· With your explicit consent, for example to share reports with caregivers or healthcare professionals· As required by law, regulation, or legal process5. Parental Consent & Control (COPPA Compliance)Our app is designed for use by parents and legal guardians to track their child’s health data. By using the app, you confirm that you are the parent or legal guardian of the child whose data you enter, and you consent to its collection and use.We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data directly from children under 13 without parental consent.6. GDPR Compliance Notice (For EU/UK Users)If you are located in the EU or UK, your personal data will be processed in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.Your rights include:· Access: Request a copy of your personal data.· Rectification: Correct inaccurate or incomplete data.· Erasure: Request deletion of your data (“right to be forgotten”).· Restriction: Limit how we process your data.· Objection: Object to specific types of processing.· Data Portability: Request your data in a portable format.You can exercise these rights by contacting us at family@mypenelope.co.uk.7. Data RetentionWe retain your data only as long as necessary to provide services or comply with legal obligations. You may delete your account and all associated data at any time from within the app or by contacting us.8. International Data TransfersIf you are located outside of the country where our servers are located, your data may be transferred to and processed in other countries, including the UK and USA. We take measures to ensure data is protected in line with applicable laws.9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email.10. Contact UsIf you have any questions about this Privacy Policy or your personal data, please contact:My Penelope Limited Email: family@mypenelope.co.ukTerms of ServiceEffective Date: 7 July 2025Welcome to My Penelope (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the My Penelope app and related services.By using our app, you agree to these Terms. If you do not agree, please do not use the app.1. Purpose of the AppMy Penelope is a tracking tool designed for parents and caregivers to record and monitor information related to seizures, sleep, meltdowns, mood, and mobility in children with additional needs.2. Important Disclaimers· Not Medical Advice: The app is intended for informational and tracking purposes only and does not provide medical advice, diagnosis, or treatment.· Always consult a qualified healthcare provider before making decisions regarding your or your child’s health.· No Emergency Use: Do not use this app for medical emergencies or urgent health issues.3. EligibilityYou must be at least 18 years old to use this app and must be the parent or legal guardian of the child whose data you are entering.4. User ResponsibilitiesBy using the app, you agree to:· Provide accurate and truthful information· Keep your account credentials secure· Use the app in compliance with applicable laws· Not misuse, hack, or reverse-engineer the app5. PrivacyOur collection, use, and protection of personal information are governed by our Privacy Policy.6. Intellectual PropertyAll content, trademarks, and technology in the app are owned by My Penelope Limited or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the app for personal, non-commercial use only.7. TerminationWe may suspend or terminate your account if you:· Violate these Terms· Misuse the app· Engage in fraudulent or unlawful activityYou may also delete your account at any time through the app or by contacting us at family@mypenelope.co.uk.8. Limitation of LiabilityTo the maximum extent permitted by law:· We are not responsible for any direct or indirect damages, including health outcomes, resulting from the use of the app.· We do not guarantee that the app will be error-free or uninterrupted.9. IndemnificationYou agree to indemnify and hold harmless My Penelope Limited from any claims, damages, or losses resulting from your use of the app or violation of these Terms.10. Modifications to the ServiceWe reserve the right to update, modify, or discontinue the app at any time without liability.11. Governing LawThese Terms are governed by the laws of the United Kingdom, unless otherwise required by local laws.12. Changes to These TermsWe may update these Terms from time to time. Continued use of the app after updates means you accept the new Terms.13. Contact UsIf you have any questions about these Terms, please contact: